FAQ

Q. I want to order over the phone or offline

We will soon be offering a telephone ordering service however at this time you can order offline if you contact our customer support desk here > online customer care.

Q. How much does the shipping cost?

The price for shipping is stated in the shopping cart unless stated free shipping. You will find that most PURAFEM products are marked with free shipping from time to time during promotional offers.

Q. I have a medical question?

if you have any questions about your personal health circumstances please consult with a qualified medical physician.

Q. What Payment methods are accepted?

We currently accept Visa, Mastercard, American Express and PayPal. To send an offline payment please contact us through our customer care center partners here onlinecustomercare.

Q.How do I know which product is the most suitable?

You will find that the PURAFEM range of products cover a range of solutions. Some products are more suited as specific solutions than others and can also be combined to provide a more effective solution.

Q.Can I order more that one product for the same order?

Yes, you can add as many products to your shopping cart as you wish. After adding the first product to your cart simply click the continue shopping button to return to the product pages. You can then add other products and check out at the same time.

Q.How does the guarantee policy work?

PURAFEM offers a full refund less shipping on all our products, as long as they are returned unopened and in re-saleable condition. All returns must be received within 60 days of the purchase date. To successfully return a PURAFEM item, please contact us through our customer care center partners here onlinecustomercare

Q.How do I become a PURAFEM associate?

For information about reselling products available join our health affiliate program or wholesale health and beauty products program. For more information about current opportunities click here

Q.I have a question that isn't listed

If you have a question that is not listed in the FAQ section please contact us through our customer care desk here onlinecustomercare